Store Policy

Return & Exchange Policy

At Glam Life Hair, we're committed to delivering high-quality luxury products. While our return rate is low, we understand that sometimes things don’t work out.

We Accept Returns/Exchanges Within 7 Days If:

Hair is in its original condition:
- Unworn, unopened, unwashed, and not tampered with
Product has not been installed, cut, brushed, colored, bleached, or altered
Return request is made within 7 days of delivery

We Cannot Accept Returns If:

Hair has been installed or altered in any way
Damage is due to custom color or stylist error

To Initiate a Return:

Return Shipping:

Return shipping is the customer’s responsibility unless the error was ours (e.g. wrong item sent)
Use a trackable method—we are not responsible for lost or stolen returns

Refund Timing:

Once your return is received and approved, refunds are processed to your original payment method within 5–7 business days

Shipping & Processing Policy

We aim to get your order to you quickly and efficiently.

Processing Time:

Orders are processed in 2–3 business days (excluding weekends and holidays)
This includes payment verification, quality checks, and packaging

Shipping Options:

Standard Shipping: 3–5 business days after processing
Express Shipping: 1–2 business days after processing (available at checkout)

Important Notes:

You’ll receive a tracking number via email once your order ships
We do not ship on weekends or major holidays
Ensure your address is correct—we are not liable for delays or losses caused by incorrect information

Questions?

We're here to help. If something’s off, email us at info@glamlifehair.org and we’ll take care of you.